Return policy

Cancellation Policy

Because our products are made through a custom production process, work on each order is scheduled very quickly after purchase.

Orders cancelled within 24 hours of purchase are eligible for a full refund.

Orders cancelled after 24 hours of purchase are eligible for a 50% refund only, as production preparation and scheduling will already have begun.

Once the order has been shipped, it cannot be cancelled.

Returns & Refunds Policy

Because our products are custom-made and produced to order, we do not accept returns or refunds unless there is a major quality issue or the item has been damaged during shipping.

If your order arrives with a major quality issue or shipping damage, please contact us within 2 days of delivery with your order number and clear photos of the issue. We will review the case and provide an appropriate solution.

Custom-made, personalized, and made-to-order items are otherwise non-returnable and non-refundable.

Return Requests for Damaged or Defective Items

To request assistance for an item with a major quality issue or shipping damage, please contact our customer service team at [ebonrelic@gmail.com] before sending anything back.

Please do not return any item without contacting us first.